* * * * *
Jamie Schneiderman · Managing Partner, Unstuck Your Business
Credibility, reliability, and how well you know the client all matter. But when you’re competing against other good firms, they’re often table stakes.
The bigger difference is self-orientation.
When professionals stop trying so hard to prove they’re smart, they ask better questions, listen more carefully, frame problems with the client, and handle difficult moments better.
That is how client trust is earned.
More client trust delivers the 3 R’s of Trust:
This isn’t charm school.
It’s not about making smart professionals nicer.
It’s about helping them reduce self-orientation and earn more trust in real client conversations.
Keynote
Start the conversation.
A 45-minute interactive keynote. Your audience takes the trust skills quiz live, watches Scott play a real client situation two ways, and leaves knowing the one skill to work on next.
45 minutes. Conferences, association events, partner meetings.
Learn About the Keynote
Trust Skills Session
A better idea for your next offsite.
Two hours, built on real client situations your team is facing now. They practice the four skills live, get feedback, and leave with one thing to try in their next client conversation.
Ideal for leadership retreats, offsites, and team meetings. 4 to 24 people.
Plan Your Session
Coaching
Make the skills stick.
A 90 day coaching sprint for the ambitious professionals your firm is betting on for more growth. Built around real client situations.
The natural next step after a Trust Skills Session. Virtual or in person.
Learn About Coaching
Campbell Yelle · Vice-President, Origin Merchant Partners
Stories and examples about earning trust in the real world combined with practical tools for handling high-stakes client conversations: listening to learn, framing what is really going on, and ‘winning the question’ before racing to answers.
Get the free ebook
Scott Armstrong co-founded Brainrider in 2010 and still runs it. He has more than 20 years teaching, coaching, and practicing trust-building inside a successful client-services business. He built Win The Question because those skills are teachable, and almost nobody teaches them. He works with ambitious professionals in agency, consulting, accounting, and law firms: people paid for their judgment, not just their time. He also skis and rides motorcycles in places his insurance company would rather he didn’t.
Contact Scott
Tell me about the team, the client moments, and what you want to change.